Do you remember the public service announcement that talked about the importance of good listening skills? It aired quite a few years ago and sought to explain the difference between hearing and listening. While hearing is a physical ability—actually one of our five senses—listening is a skill. It is possible to have one but not the other. Someone who is hearing impaired can be a great listener if he or she pays attention to the information someone conveys to them regardless of how it is being communicated. Likewise someone with very sharp hearing can be a poor listener.

你還記得在公共服務(wù)宣言中談到的關(guān)于聆聽技巧的重要性嗎?這是多年前播出的內(nèi)容，目的在于區(qū)別聽覺和聆聽能力。雖然聽覺是我們的一種能力——五感之一——但是聆聽能力是一種技巧。你可能會具備不錯的聽覺但不一定懂得聆聽。即便是聽覺障礙人士也可能是優(yōu)秀的聆聽者，如果他能足夠?qū)Ｗ⒂谒擞酶鞣N方式向他傳遞的信息。同樣道理，聽覺發(fā)達的人也可能不是位優(yōu)秀的聆聽者。

In 1991 the United States Department of Labor Secretary’s Commission on Achieving Necessary Skills (SCANS) identified five competencies and three foundation skills that are essential for those entering the workforce. Listening skills were among the foundation skills SCANS identified. Listening skills allow people, regardless of how they take in that information, to make sense of and understand what others are saying. To put it in the simplest terms possible, they allow you to understand what someone is "talking about".

早在1991年的時候，美國實用技能勞務(wù)秘書委員會部門(SCANS)公布了工作中的五項競爭力和三項基礎(chǔ)技能。聆聽技巧是其中一項。無論人們?nèi)绾谓邮苄畔ⅲ雎牸记墒沟萌藗儽舜死斫狻：喍灾雎牸记墒鼓懵牰畡e人在說些什么。

How Can Good Listening Skills Improve Your Performance at Work? Good listening skills will help make you a more productive worker.They will allow you to:

優(yōu)秀的聆聽技巧是如何提高工作能力的?懂得聆聽會讓你成為一名更高效的員工。會使得你：

better understand assignments and what your boss expects of you;

了解任務(wù)內(nèi)容和老板對你的期待;

build rapport with co-workers, bosses, and clients since everyone craves understanding;

和同事，老板還有客戶建立融洽關(guān)系，因為每個人都渴望相互理解;

show support for others;

對他人表示支持;

work better in a team-based environment;

在團隊環(huán)境中表現(xiàn)更出色;

resolve problems with customers, co-workers and bosses;

解決和客戶，同事老板之間的問題;

answer questions; and uncover the true meaning of what others are saying.

回答問題;發(fā)現(xiàn)對方話語中的真正意圖。

How to Be an Active Listener and Look Like One

如何成為并且看起來是位聆聽者

Many people aren’t born with good listening skills. Even those who are great listeners sometimes engage in behaviors that make them appear to not be paying attention. The following tips will help you learn how to be an active listener as well as look like one:

很多人并不是天生就具有良好的聆聽技能，甚至那些優(yōu)秀的聆聽者，他們的言行舉行有時也會讓人覺得他們心不在焉。下面這些提示，能幫助你學(xué)習(xí)成為一個名副其實的、積極的聆聽者。

1.Maintain Eye Contact: When you are looking someone in the eye, you have no choice but to pay attention. And there will be no question about whether you are.

1.眼神交流：當(dāng)你看著對方眼睛時，你只能集中注意力，甚至你是否有在認真聽，都無關(guān)緊要。

2.Don’t Interrupt the Speaker: Save your questions and comments until the speaker finishes talking and you are able to digest his or her words.

2.不要打斷說話者：保留你的問題和評論，待對方說完，你消化理解后，再提出來。

3.Sit Still: Fidgeting makes you look bored.

3.靜坐:煩躁不安說明你覺得對方的話很無聊。

4.Nod Your Head: This indicates to the speaker that you are taking in the information he or she is conveying.

4.點頭：這一動作表明你正領(lǐng)會對方所傳達的信息。

5.Be Attentive to Non-Verbal Cues: Paying attention to what the speaker doesn’t say is as important as being attentive to his or her words. Look for non-verbal cues such as facial expressions and posture to get the full gist of what information the speaker is conveying.

5.注意非語言線索:關(guān)注對方的言外信息，與關(guān)注他的話語本身同樣重要。注意表情和姿勢等非語言線索，從而理解對方言語信息的全部要點。

Lean Toward the Speaker: You will appear to be, and actually will be, engaged.

身體傾側(cè)向?qū)Ψ剑核藭X得你正在認真聆聽，而事實上也是如此。

Repeat Instructions and Ask Appropriate Questions: Once the speaker has finished talking, repeat his or her instructions to confirm that you understand them. This is also a good time to ask questions if you have any.

重復(fù)要點，適當(dāng)提問：對方說完后，重復(fù)一下他所說的要點，表明你真正理解了。如果有疑問，這個時候適合提出來。