Salesperson：Hello, ma'am. What can I do for you?

女士，您好。我能為您效勞嗎？

Mary：Could I have a refund on this?

我這個東西可以退錢嗎？

Salesperson：Is anything wrong with it?

有什么不對嗎？

Mary：Yes, this part is defective. I didn't notice it when I bought it.

有啊，這個部分有瑕疵。我買的時候沒有注意到。

Salesperson：Oh, I'm sorry about that. May I see your sales slip, please?

哦，真抱歉。我可以看看您的發(fā)票嗎？

Mary：Yes, here it is.

可以，在這兒。

Salesperson：I'm sorry, ma'am. Your refund period expired ten days ago.

很抱歉，女士。您的退款期限十天前就過了。

Mary：What difference does ten days make?

差十天有什么關(guān)系？

Salesperson：Well, even though you can't get a refund on it, I can let you exchange it for another one or anything else.

雖然您不能退錢，但我可以讓您換另一件或任何其他東西。