Telephoning in English includes learning a number of special phrases, as well as focusing on listening skills. Some of the most important phrases include how to answer the phone, how to ask for others, how to connect, and how to take messages.
用英語打電話包括學習一些特殊的短語，以及專注于傾聽技巧。一些最重要的短語包括如何接聽電話、如何詢問他人、如何轉機以及如何接收信息。
Introducing Yourself
介紹你自己
Here are a few ways to informally introduce yourself on the telephone:
以下是在電話中介紹自己的幾種非正式用法：
This is Ken.
這是肯。
Hello, Ken speaking.
你好，我是肯。
If you’d like to reply more formally, use your full name.
如果您想更正式地回復，請使用您的全名。
This is Jennifer Smith speaking.
我是詹妮弗·史密斯。
Hello, Jennifer Smith speaking.
您好，我是詹妮弗·史密斯。
If you are answering for a business, just state the business name. In this case, it’s common to ask how you can help:
如果你在回答一個商業問題，只需說出企業名稱。在這種情況下，常見的問題是如何提供幫助：
Good morning, Thomson Company. How may I help you?
早上好，湯姆森公司。我能為您做些什么?
Plumbers Insurance. How can I be of service today?
水管工保險。我今天怎么為您效勞?
British / American Difference
英式/美式差異
Hello, this is Ken.
你好，我是肯。
Brighton 0987654
布萊頓0987654
The first example response is in American English and the second is in British English. As you can see there are differences in both forms. The telephone articles include both British and American English, as well as phrases that are common to both forms.
第一個例子是美國英語，第二個例子是英國英語。正如你所看到的，兩種形式都有差異。電話用語包括英式英語和美式英語，以及兩種形都并存使用的短語。
In American English, we answer the phone stating "This is ..." In British English, it’s common to answer the phone by stating the telephone number. The phrase "This is ..." is used only on the telephone to substitute the phrase "My name is ..." which is not used to answer the telephone.
在美式英語中，我們接的電話說“這是……”，在英式英語中，通常是說電話號碼來接電話。“這是……”這個短語只在電話上用來代替“我的名字是……”這個短語不用于接聽電話。
Asking Who Is on the Telephone
詢問誰在打電話
Sometimes, you’ll need to find out who is calling. Ask them politely for this information:
有時候，你需要知道是誰打來的。你可以禮貌地向他們詢問這些信息：
Excuse me, who is this?
對不起，這是誰?
May (Can) I ask who is calling, please?
請問是誰打來的?
Asking for Someone
請求某人
At other times, you’ll need to speak to someone else. This is especially true when you telephone a business. Here are some examples:
其他時候，你需要和另一個人通話。當你打電話給一家公司時尤其如此。以下是一些例子：
Can I have extension 321? (extensions are internal numbers at a company)
我可以接321分機嗎?(分機號是公司的內部編號)
Could I speak to...? (Can I - more informal / May I - more formal)
我能和……說話嗎?(我可以-更非正式/我可以-更正式嗎)
Is Jack in? (informal idiom meaning: Is Jack in the office?
杰克在嗎?(非正式用語的意義：杰克在辦公室嗎?)
Connecting Someone
轉接某人
If you answer the phone, you might need to connect the caller to someone at your business. Here are some useful phrases:
